Refund, Return & Warranty Policy

All Sales Are Final Unless Authorized

All sales are considered final unless a return or exchange is specifically authorized by SluggFishing Bait & Tackle Shop.

Please do not return or ship any product to us without first receiving authorization from SluggFishing.

Unauthorized returns may be refused and returned to the customer.

Authorized Returns

If SluggFishing authorizes a return, the item must generally:

• Be unused and in the same condition in which it was received

• Include all original packaging, tags, manuals, accessories, and components

• Include a receipt or other proof of purchase

• Be returned within the timeframe provided with the return authorization

SluggFishing reserves the right to inspect all authorized returns before approving any refund, exchange, or store credit.

Items that are used, damaged, altered, incomplete, or missing original packaging may be refused.

Non-Returnable Items

The following items are generally not eligible for return or exchange unless specifically authorized by SluggFishing:

• Live bait

• Perishable products

• Fishing line that has been cut, spooled, or otherwise customized

• Opened or used fishing tackle

• Rods, reels, or equipment showing signs of use

• Special-order items

• Clearance or final-sale merchandise

• Gift cards

• Customized or modified products

Manufacturer Warranty

Product warranties are provided by the manufacturer only, when applicable.

SluggFishing does not provide or extend a separate warranty on products sold through our store or website.

If a product becomes defective or develops a warranty-related issue, the customer may be required to contact the manufacturer directly and follow the manufacturer’s warranty procedures.

SluggFishing may assist with manufacturer contact information when available, but approval, repair, replacement, reimbursement, and other warranty decisions are made by the manufacturer.

A defective product does not automatically qualify for a refund or exchange through SluggFishing.

Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives damaged due to a shipping or fulfillment issue, contact us as soon as possible.

Please keep the product, packaging, shipping box, and all packing materials until the issue has been reviewed.

We may request photographs or additional information before determining the appropriate resolution.

Refunds

If a return is authorized, received, inspected, and approved, any applicable refund will generally be issued to the original payment method.

Original shipping charges are non-refundable unless the return resulted from an error by SluggFishing.

Processing times after a refund is issued may vary depending on your bank or credit card company.

Exchanges

Exchanges are not automatically accepted.

Any exchange must be specifically authorized by SluggFishing before merchandise is returned.

Availability of replacement merchandise is not guaranteed.

Return Shipping

Unless otherwise authorized by SluggFishing, customers are responsible for return shipping costs.

Return shipping charges are non-refundable.

For higher-value merchandise, we recommend using a trackable shipping method and appropriate shipping insurance. SluggFishing is not responsible for merchandise lost or damaged while being returned.

Need Help?

For questions regarding a purchase, return authorization, or manufacturer warranty, contact:

SluggFishing Bait & Tackle Shop
13132 Poway Road, Suite B
Poway, CA 92064
Email: info@sluggfishing.com